Do work that puts people back on their feet.

Reports to the Executive Director · Supervises Resident Monitors, Security, and Janitorial teams

Position Summary

The Director of Site Operations is responsible for the effective, safe, and compliant operation of all B.A.R.E. shelter facilities. This position provides direct supervision of client support staff, including Resident Monitors, Security Officers, and Janitorial teams, across multiple shelter sites, ensuring each site maintains a welcoming, clean, and structured environment that prioritizes client safety, dignity, and stability.

Shelter Site Oversight

• Oversee daily shelter operations across all B.A.R.E. locations, ensuring consistent implementation of policies, safety procedures, and service standards.
• Conduct routine site visits to evaluate operations, observe staff performance, and identify safety, cleanliness, or maintenance issues.
• Develop and implement operational protocols that promote site efficiency, client safety, and compliance with local and funder requirements (LAHSA, DHS).
• Maintain preparedness for site inspections, audits, and emergency response situations.

Staff Supervision & Development

• Provide direct supervision to all client support staff, including Resident Monitors, Security Teams, Janitorial Staff, and Site Leads.
• Lead hiring, onboarding, training, and performance evaluation for operations personnel.
• Foster a trauma-informed, client-centered approach among site staff.
• Coordinate staff scheduling to maintain 24/7 coverage across all shelter sites.

Facilities, Vendors & Collaboration

• Coordinate with vendors, maintenance providers, and facilities staff for timely repairs, upkeep, and supplies.
• Track site maintenance needs, equipment inventories, and procurement within budget.
• Maintain relationships with landlords, property management, and contractors.
• Work closely with the Director of Program Services, Deputy Director, and finance/admin team on operations, contracts, and site expenditures.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Facilities Management, or related field preferred; equivalent experience may be considered.
• Minimum 5 years of experience in operations management, facilities oversight, or shelter/housing services, with 3+ years in a supervisory role.
• Experience managing multi-site programs or facilities in a nonprofit or social services setting.
• Knowledge of housing/shelter operations, safety standards, emergency response protocols, and client support staffing models.
• Strong interpersonal, organizational, and leadership skills; ability to manage staff in high-stress, 24/7 environments.
• Commitment to client dignity, trauma-informed care, and maintaining safe, structured environments for vulnerable populations.

Shelter site leadership · Reports to the Director of Program Services

Position Summary

The Housing Services Manager ensures site-wide consistency, accountability, compliance, and operational continuity within the shelter program. This role serves as the direct on-site supervisor for Case Managers and program staff, reinforcing structure, monitoring workflows, identifying gaps, and keeping daily operations organized, proactive, and aligned with program expectations.

Site Quality, Operations & Compliance

• Monitor daily site operations for consistency, organization, professionalism, and compliance with program standards.
• Audit rosters, occupancy reports, bed assignments, and HMIS entries to ensure accuracy and prevent documentation discrepancies.
• Review case notes, participant files, and service documentation for compliance and timely completion.
• Verify operational logs are completed accurately and on time, including incident, transportation, meal, maintenance, grievance, medication, and wellness logs.

Staff Supervision & Development

• Provide direct supervision to Case Managers and assigned program staff.
• Deliver real-time coaching, guidance, corrective feedback, and workflow support.
• Assist with onboarding, training, shadowing, and professional development.
• Escalate performance concerns, recurring operational issues, and training needs to leadership.

Audits, Accountability & Communication

• Conduct regular audits of participant files, operational logs, HMIS documentation, and site procedures.
• Provide written audit summaries with findings, corrections needed, and recommended next steps.
• Serve as the communication bridge between frontline staff and program leadership.
• Provide weekly written updates on audits, operational trends, staffing concerns, and follow-up needs.

Qualifications

• Experience supervising staff in shelter, residential, behavioral health, or social-service operations.
• Working knowledge of HMIS and program documentation standards.
• Strong organizational, auditing, and written communication skills.
• Ability to model professionalism, urgency, and solution-focused leadership in a 24-hour operational environment.

Shelter & housing environments · Occasional evenings and weekends

Position Summary

The Participant Success Coordinator helps participants bridge the gap between shelter placement and long-term stability, through housing navigation, independent living skills, employment readiness, resource coordination, and engagement. This role works closely with Case Managers, Housing Navigators, Operations staff, and community partners to move participants toward lasting housing and personal stability.

Housing Stability & Independent Living

• Assist participants with housing readiness planning and transition preparation.
• Support independent living skills including budgeting, communication, transportation planning, and daily living responsibilities.
• Coordinate workshops on tenancy success, financial literacy, and long-term housing stability.
• Reinforce participant goals established through case management and housing plans.

Employment Readiness & Resource Navigation

• Connect participants with workforce development, employment, education, and vocational training.
• Coordinate resume workshops, interview preparation, and job readiness activities.
• Assist participants in accessing IDs, public benefits, transportation, and community services.
• Maintain relationships with community partners and supportive service providers.

Participant Engagement & Community Programming

• Develop and coordinate engagement activities, events, workshops, and wellness programming.
• Organize life skills groups, recreational activities, and peer support opportunities.
• Promote community involvement and participation in supportive services.
• Support outreach and engagement strategies that improve program involvement.

Documentation & Coordination

• Track participant engagement activities and participation outcomes.
• Maintain calendars, schedules, attendance records, and programming documentation.
• Collaborate with program staff on participant progress and support needs.
• Assist leadership with reporting on engagement and stabilization activities.

Qualifications

• Experience in homeless services, supportive housing, workforce development, behavioral health support, or community engagement preferred.
• Strong interpersonal, communication, and organizational skills.
• Experience facilitating groups, workshops, or participant activities preferred.
• Ability to work effectively with vulnerable populations in fast-paced environments.
• Knowledge of community resources and housing stabilization services preferred.

Multiple shelter sites · Full-time / Contract

About the Program

Our Interim Housing Program provides temporary shelter and facilitates transitions to stable, permanent housing.

Key Responsibilities

• Conduct in-depth assessments of participants' needs.
• Develop and implement personalized housing stability plans.
• Provide continuous case management, advocacy, and resource linkage.
• Collaborate with housing navigators, healthcare providers, and service agencies.
• Maintain accurate, timely documentation.
• Provide crisis intervention and conflict resolution.

Qualifications

• Bachelor's in Social Work, Public Health, or related field preferred.
• Case management experience with vulnerable populations.
• Proficiency in both English and Spanish is required.
• Must pass a criminal background check and drug test.

Multiple shelter sites · Variable shifts, evenings, overnights, weekends

Position Overview

Frontline participant support within Interim Housing and Inside Safe shelters. This is not a desk job and not a passive role.

Essential Responsibilities

• Intake coordination, documentation, and referrals.
• Support participants while maintaining clear boundaries.
• Enforce shelter rules respectfully and consistently.
• Document interactions and incidents accurately.
• Escalate safety, behavioral, or medical concerns per protocol.
• Maintain a safe, sanitary, orderly environment at all times.

Required Qualifications

• Experience in shelter services, housing, outreach, or human services preferred.
• Reliable attendance and punctuality are mandatory.
• Strong communication and documentation skills.
• Comfortable enforcing rules and maintaining boundaries.

Multiple shelter sites · Day, evening, overnight, weekend shifts

Position Overview

On-site supervision and safety oversight within a 24-hour Interim Housing shelter environment. An active role requiring consistent presence and professionalism.

Essential Responsibilities

• Maintain safety and security within the shelter at all times.
• Monitor participant behavior and enforce shelter rules.
• Conduct regular walkthroughs and security checks.
• Respond to incidents and escalate per protocol.
• Complete shift logs and incident reports accurately.
• Support emergency response when required.

Required Qualifications

• Experience in shelter monitoring or security preferred.
• Strong attendance and reliability required.
• Ability to de-escalate situations calmly and professionally.
• Willingness to follow post orders and supervision.